Service Pricing Rates

Our rates are personalized for each client and scope of work. Kossodo.net currently accepts payment in the form of cash or check. Please contact us for a free quote. We look forward to doing business with you!

Diagnosis

To understand the issue you are experiencing with your computer, we will perform a diagnosis to determine the problem and recommend servicing options. Diagnosis is free provided you choose to proceed with the recommended service. If the customer chooses not to complete the service order after a diagnosis, a fee of $30 will be charged. If we are unable to troubleshoot your machine, there will be no charge for the diagnosis.

Your quote may include labor costs, which would be added to the cost for any replacement parts required to repair your machine.

Before any work is performed on your machine, a complete itemized quote for parts and labor will be provided to you. These estimates can be provided to you via paper or email.

Refund/Cancellation Policy

Kossodo.net disclaims all warranties either expressed or implied. The manufacturer’s warranty is not affected by this disclaimer. Kossodo.net owns all products purchased until goods are paid for by the customer and invoice is marked and completed.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Kossodo.net is not responsible for manufacturer price changes, which may occur at any time without notice. Computer displays/monitors are not included with computer systems unless specified.

Customers are responsible for shipping charges and risk of loss – including price drops - on all returned shipments.

Kossodo.net understands how inconvenient it is to receive a DOA (dead on arrival) product. We will honor DOA returns within 7 business days of receipt. Upon pickup of your DOA-based return, we will verify the condition of the machine and authorize the return of sale. Full refunds will be issued for DOA machines.

Customers, who are not completely satisfied with the merchandise purchased from Kossodo.net, may return it within 7 days from the date of purchase for refund or exchange. Merchandise may be returned within 7 days if undamaged. A 25% restocking fee will apply on all returns. Kossodo.net will only issue refunds with the same payment method used for purchase.

Diagnosis is FREE provided the customer chooses to proceed with the recommended service. If the customer chooses not to complete the service order after a diagnosis, a fee of $30.00 will be charged. If we are unable to troubleshoot your machine, there will be no charge for the diagnosis.


Home Services

Onsite and pickup services available for home and home office users.

Business Services

Dedicated support for small business to corporate environments.

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